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1. Scope and provider
These General Terms and Conditions apply to all orders that are specified by natural and legal persons via the online shop of Evim GmbH, 5734 Reinach AG (hereinafter "carpethouse.ch").
Service hotline: Mon 13 - 18.30, Tue to Fri 10 - 18.30, Sat 10am-5pm by phone +41-62 791 11 88
2. Conclusion of the contract
2.1 The product presentations in the online shop are used to make a purchase offer. By clicking on the button "Place an order" you make a binding purchase offer.
2.2 We may accept your order by sending an order confirmation by e-mail or by delivery of the goods. Confirmation of receipt of the order does not constitute acceptance of the purchase offer.
2.3 Please note that 3% size difference for carpets is commercial. Measure at home carefully and not too tightly.
2.4 Depending on the screen setting / end device, there may be slight color deviations. This is not a defect.
The prices mentioned on the product pages contain the statutory value added tax and other price components and are exclusive of shipping costs. Errors and price changes reserved.
4. Shipping costs
4.1 For orders within Switzerland, shipping from 300.-Fr is free of charge.
4.2 In the case of returns/cancellations, the initial shipping costs must be paid by the buyer. Shipping is free of charge only upon final purchase.
4.3 For orders from other European countries (EU), shipping is required upon request
4.4 Deliveries to non-EU countries are usually on request. However, special duties may apply. Please contact the relevant customs authority for information.
4.5 If a shipment is not picked up and sent back to us, the buyer bears the corresponding costs for the return as well as for the new delivery.
5. Terms of delivery and self-delivery reservation
5.1 Delivery shall be made at our discretion with Swiss Post, unless otherwise noted.
5.2 Unless otherwise stated in the offer, the delivery time is approximately 1-3 days. Please note that due to high demand, certain products may be out of stock. We will contact you immediately in this case and inform you. If you do not want to accept the longer waiting period, you can withdraw from the contract.
5.3 The delivery time for products that are not in stock and are indicated accordingly is the delivery time is 3-4 weeks.
5.4 If not all ordered products are in stock, the delivery will not be shipped until all products are available.
5.5 If the ordered products are not delivered within the delivery period of 4 weeks, the customer can withdraw from the contract and a refund will be made.
5.6 Should the delivery of the goods fail despite three attempts to deliver, we may withdraw from the contract.
5.7 If the carrier sends the shipped goods back to the seller, since delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment.
5.8 If the ordered product is not available because we are not supplied with this product by our suppliers through no fault of our own, we may withdraw from the contract. In this case, we will inform you immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or you do not wish to receive a comparable product, we will refund you any consideration you have already provided.
6. Terms of Payment
6.1 Payment is made either by prepayment, credit card, postfinance, PayPal or pay on account with Powerpay.
6.2 If you select the payment method in advance, we will give you our bank details in the order confirmation. The invoice amount must be transferred to our account within 5 working days otherwise your order will be cancelled.
6.4 You shall only be entitled to set-off if your counterclaims have been legally established by the courts or are undisputed or have been acknowledged in writing by us.
6.5 You can only exercise a right of retention if the claims result from the same contractual relationship.
6.6 We are not obligated to accept cheques or bills of exchange; if we accept them, this only happens for performance.
6.7 Purchase on account with partial payment option (POWERPAY)
MF Group / POWERPAY offers as an external payment service provider the payment method "Purchase on account". With the individual invoice, you can easily pay for your online purchase by invoice. Should you waive a payment within the given time frame, you will subsequently receive a monthly invoice with an order overview in the following month.
Upon conclusion of the purchase agreement, POWERPAY assumes the resulting invoice claim and handles the corresponding payment modalities. When you purchase on account, you accept the TERMS and conditions of POWERPAY in addition to our Terms and Conditions. (powerpay.ch/de/agb). In the checkout, activate the must field in the checkout when selecting "Purchase on invoice", which must require the explicit approval (opt-in procedure) of the customer for the GTC. Also link the terms and conditions and add the following text:
You will receive the invoice free of charge by email. By purchasing on account you accept the terms and conditions of POWERPAY (powerpay.ch/de/agb), provided there is a valid email address.
7. Right of withdrawal
7.1 Consumers have a 10-day right of withdrawal of goods purchased in the online shop. The right of return is limited if the number of products ordered exceeds the number 3. In this case, all items that exceed the stated number will only be taken into consideration as a voucher. If you therefore need a larger selection programme, please contact us in advance.
7.2 The right of withdrawal does not apply to the delivery of goods that are made to customer specifications or are clearly tailored to your personal needs (e..B. carpets that have been custom-made for you).
7.3 Please avoid damage and contamination. If possible, please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide sufficient protection against transport damage with appropriate packaging in order to avoid claims for damages due to damage caused by defective packaging.
7.4 Please call us before returning or send us an e-mail to announce the return. In this way, you enable us to assign the products as quickly as possible.
7.5 Please note that the modalities mentioned in Clause 7.3 are not a prerequisite for the effective exercise of the right of withdrawal.
7.6. The return shipment must be organised by the customer. The cost object for the return shipment is the customer.
After receipt, you will receive a confirmation from us and the amount minus the handling fees and the initial delivery costs will be credited to you after 14 days.
7.7 In the event of a recall, the customer must bear the initial transport costs himself. In the case of refunds, transport costs will be deducted from the total invoice amount.
8. Transport damage
8.1 If goods are delivered with obvious transport damage, please complain to the delivery company immediately and contact us as soon as possible.
9.1 The warranty is made in accordance with the statutory provisions.
10. Liability for slight negligence is excluded. The same applies to breaches of contract by auxiliaries and substitutes.
10.2 Our liability for intent and gross negligence, for personal injury and in accordance with mandatory statutory provisions (e.B.g. product liability) remains unaffected by the above limitation of liability.
10.3 The ordered goods may only be used for the agreed use. For other applications, written consent must be obtained in advance.
11 Final provisions
11.1 Should any provision of these General Terms and Conditions be ineffective, the remaining contract shall remain in effect. Instead of the invalid provision, the relevant statutory provisions apply.
11.2 The place of jurisdiction is Unterkulm. Swiss law applies.