Right of withdrawal
[This page was translated with google translate.]
1.1 Consumers have a 10-day right of withdrawal on goods purchased in the online shop. The right of return is limited if the number of products ordered exceeds 3. In this case, all items that exceed the specified number will only be taken back as a voucher. If you therefore need a larger selection, please contact us in advance.
1.2 The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or that are clearly tailored to personal needs (e.g. carpets that have been made to measure for you).
1.3 Please avoid damage and contamination. If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against damage in transit in order to avoid claims for damages due to damage caused by inadequate packaging.
1.4 Please call us before returning the goods or send us an email to announce the return. In this way you enable us to assign the products as quickly as possible.
1.5 Please note that the modalities mentioned in Section 1.3 are not a prerequisite for the effective exercise of the right of withdrawal.
1.6. The return shipment is to be organized by the customer. The customer is the cost bearer for the return shipment.
After we have checked the receipt, you will receive a confirmation from us and the amount minus the processing fees and the initial delivery costs will be credited to you after 14 days.
1.7 In the event of a recall, the customer must pay the initial transport costs himself. For refunds, the transport costs will be deducted from the total invoice amount.
The revocation must be sent to:
CH-5734 Reinach (AG)
Phone: 062 791 11 88